How to order
Orders must be pre-paid together with the applicable delivery fee. Your order will normally be shipped within 24 hours of your payment being received.
We mail orders anywhere in the world for a flat delivery fee (see Delivery Fees). The total delivery fee may be discounted if ordering more than one item. Fees for multiple orders are available on request.
Place your order by email supplying the following information:
- Name
- Full delivery address including postcode and country
- Contact telephone or email address
- Descriptions and quantity of items ordered
- Your calculation of cost inclusive of delivery fee
- Method of payment
We will then confirm your order and cost calculation. We will also provide our Bank details should you require these. Your order will be despatched once your payment has been received.
Product discounts are not available for orders of multiple items.
Find price
- Perfect Pronunciation
- A guide for trainers and self-help students
- CAP Test
- Assists trainers to identify non-standard English pronunciation
- Business with Style
- A simple guide to Australian business protocol and manners
- Spiritual CD Series
- Pronunciation training resource for Catholic priests
Payment options
For Australian residents
- Bank transfer or deposit to our Australian bank account
- Bank cheque mailed to our Sydney address
- Personal or company cheque mailed to our Sydney address (note that clearance time will delay despatch of your order)
For Non-Australian residents
- Bank transfer to our Australian bank account (please include an additional AUD10.00 to cover our bank’s processing charge)
- Bank draft or cheque in Australian dollars mailed to our Sydney address
Find our mailing address at Contact Us. Our bank account details will be provided on request.
Product prices
All prices are quoted in Australian dollars. Your order assumes you have read and accepted our Returns policy.
*Includes an initial supply of 25 sets of Test Results/Summary Analysis sheets.
IMPORTANT !Tell us the CAP Test version you require when you place your order. It is configured in two versions:
| Standard Neutral English | Version (SE.0) |
| Australian and New Zealand English | Version (ZN.0) |
Delivery fees (postage and handling costs)
Allow 7 days for delivery within Australia, and up to 2 weeks for international air delivery, after your payment has been made.
| Item | (incl. GST) | New Zealand |
All other countries |
|---|---|---|---|
| Perfect Pronunciation | 14.00 | 29.00 | 53.00 |
| Business with Style | 8.00 | 11.00 | 15.00 |
| CAP Test | 15.00 | 22.00 | 38.00 |
| CAP Test Results and Analysis Sheets | 8.00 | 15.00 | 23.00 |
| Spiritual CD Series: Order of Mass | 8.00 | 15.00 | 23.00 |
Returns policy
A full refund will be given if you are unsatisfied with any item provided that the following conditions are met:
- It is returned within 30 days of receipt
- The item is in its original condition and includes the invoice delivered with the item
- You contact us prior to mailing to advise us of the return and the reason for it
Mailing costs for original delivery and/or return delivery will only be refunded if the refund is the result of our error. We cannot exchange items that are returned more than 30 days after delivery or are in unsaleable condition. You will be notified by email of your refund once we have received the returned item. The refund will be made in the same form of payment originally used for the purchase. This will usually be within 7 to 14 business days of our receiving the returned item in good order.